The lead-time for unassembled (RTA) cabinet orders is 1-3 weeks. Lead times start 24 hours after the order has been placed by the customer. (Lead times may vary, especially during the holidays.)
Free Shipping
Frugal Cabinets Online offers free shipping on qualifying retail orders on unassembled cabinet orders equaling $2,500.00 or more.
Any other product categories such as Wood Hoods, Functional Hardware, Decorative Hardware, etc., will ship separately and will be subject to a separate shipping fee.
Included in Delivery
Residential Delivery/Business Delivery with a Loading Dock
Delivery Appointment Window
Curbside Delivery/End of Driveway or Similar
Limited Access Shipping Upon Request
Liftgate Service available for all retail account holders (for an additional fee of $150.00)
Limited Access
What Is Limited Access?
Some destinations may have special circumstances including, but not limited to, ferry or bridge tolls, remotely rural areas, mountainous locations, densely populated areas, areas not accessible by a 53’ semi trailer, or locations that require other specific delivery instructions.
If an address is limited access, and Frugal Cabinets Online is notified by the shipper, a member of our Customer Service team will contact you for additional payment and lead time. Please let your Designer or Customer Service agent know if you are aware that your destination may have limited access.
Limited Access Fees:
*Additional fees apply if standard delivery methods and the location are found to have restrictions. Cabinet orders being shipped to an address that is considered to have limited access will incur an additional shipping charge that may not be determined until after the purchase is made. Minimum charge of $150 will be required.
Contact Customer Service prior to placing your order at 844-567-6700 for more information or to see if your address is limited access.
Receiving Your Order
Cabinet Delivery
Confirmation emails are sent to all account holders after order placement. Once your stock cabinet shipment is on the way, you will receive tracking information from Prime Cabinetry via email.
You will receive a phone call from the carrier, 24 hours prior to delivery, to schedule your appointment window.
Deliveries are scheduled Monday through Friday Between 8 AM and 5 PM for stock cabinet orders. Delivery times are in four-hour increments.
At the time of delivery, you will need a mobile device/camera to take photos, a writing utensil, and your itemized order confirmation.
Stock cabinet deliveries are “CURBSIDE” only.
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be delivered on a 53’ semi trailer and it is your responsibility to move the order into a clean dry area.
Failed Delivery Attempt
After a first/unsuccessful delivery attempt, your stock cabinet order may or may not be held by the delivery company at the local terminal. Frugal Cabinets Online cannot guarantee an order will be held for stock cabinet orders. Factors to consider include, but are not limited to: the assigned freight carrier’s storage policy, the amount of space available at the local terminal, proper storing conditions, etc.
Storage fees associated with stock cabinet orders are addressed on a case-by-case basis. If you have any questions please contact our main office.
Any storage fees associated with holding a cabinet order will be charged to the customer directly by Frugal Cabinets Online.
Storage Fees must be paid to Frugal Cabinets Online (not the shipper) before an order can be released
Verify Order
THOROUGHLY CHECK YOUR ORDER TO MAKE SURE YOU HAVE RECEIVED all pallets/bundles. You are responsible for confirming that all the items on the order sheet/packing list are delivered by the shipping company.
If you are missing any items, please note this information on the delivery receipt. If items are not note on delivery form, the Frugal Cabinets Online can’t reimburse you for those items.
Trims and Mouldings are often shipped in one box.
Damages
Frugal Cabinets Online will not refund damaged items. Therefore, a damage or missing item claim must be filed correctly by the account holder to obtain a replacement solution. Details for how to submit a damage or missing item claim can be found below in this same section of the terms and conditions.
Frugal Cabinets Online is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur because of receiving damaged/missing items.
Freight Damage/Missing Items
The person who receives the order is responsible for thoroughly inspecting the cartons to ensure the order was delivered complete and that there is no visible damage to the packaging.
Any visible damage upon delivery must be noted on the delivery receipt given to the recipient at time of delivery. (This is NOT the packing list attached to the pallet).
DO NOT REFUSE THE ORDER. Any order refused will be subject to potential reconsignment fees to be paid by the customer. If you find that you have missing/damages to any of the cartons, you must notate that on the delivery receipt. (This is not the packing slip attached to the pallets but the paperwork the driver provides)
Be sure to retain a copy of the delivery receipt for your records. (Please note, trims, mouldings and accessories are often packaged together in an 8ft box). Sign the driver’s delivery receipt once you have double checked the whole order and are certain you have received everything. If you sign confirming you have received everything and later find that you are missing something, neither Frugal Cabinets Online nor the carrier will be responsible for producing the missing items.
Frugal Cabinets Online is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur because of receiving damaged/missing items
Freight damage and Missing Items Claim
To complete a damage/missing item claim you may contact the Frugal Cabinets Online claims department ([email protected] or 844-567-6700). For missing items, Frugal Cabinets Online will submit a claim with the carrier and begin processing a replacement order.
Any damaged, missing, or defective parts require the following: wide angle & close-up photos of damaged product and box with visible SKU.
Freight damage/missing item claim must be submitted within 5 business days from the order receival date. No claim will be approved without proper paperwork and photos notating damaged/missing items.
All claims will be reviewed by Frugal Cabinets Online in 24 to 48 hours. If additional information or photos are required a member of our claims department will contact you.
Any claim submitted without proper photos and descriptions will be denied.
Concealed Damage
It is imperative that you take and submit photos (labeled with the SKU) of damaged items prior to assembly/Installation. DO NOT ASSEMBLE/INSTALL any damaged items. Any photos of installed or customer assembled cabinets will be immediately denied.
Once you receive your order you have 15 business days to inspect the contents, and report any damages/defects. It is important to open all packages to determine if the contents inside were harmed. Once you begin this process, please make specific notes as to the SKU and the specific items damaged during transit.
Submit Concealed Damage Claim
To complete a concealed damage/missing item claim you may contact the Frugal Cabinets Online claims department ([email protected] or 844-567-6700). For concealed missing items, Prime Cabinetry may require additional information to process the claim.
Any damaged, missing, or defective parts require the following: wide angle & close-up photos of damaged product and box with visible SKU.
Concealed damage claims must be submitted as one claim within 15 business days of receipt for cabinet orders. Missing concealed item claims must be submitted within two weeks of receiving the order. Therefore, customers should open all boxes and thoroughly inspect each item prior to placing a claim.
All claims will be reviewed by Frugal Cabinets Online in 24 to 48 hours. If additional information or photos are required a member of our claims department will contact you.
Any claim submitted without proper photos and descriptions will be denied.
Shipping Info for Replacement Parts
Expedited shipping is NOT available for replacement parts, and replacement orders will be processed as quickly as possible.
In most unassembled (RTA) cases a replacement part will be shipped to replace the damaged piece.
Approved unassembled (RTA) replacements will ship in 2-4 business days
Return Policy
Cabinet Return Policy
Frugal Cabinets Online must authorize all returns. Please contact our customer service department to initiate a return by either emailing [email protected] or by calling our office at 844-567-6700.
Returns must be requested within 30 days of placing the order.
You will be issued an RMA# and the return address for the return items.
All items being returned must be in the original, unopened packaging.
There are NO returns on any assembled cabinets, opened boxes, damaged items, discontinued/clearance items, panels, fillers, mouldings, and accessories.
Customers are responsible for all return shipping fees and up to a 30% restocking fee.
Any product returned that is damaged, opened or in un-sellable condition will NOT receive a credit
Credits for qualified returns will be issued once the product is restocked (within five business days of receiving the return)
All refunds will be credited to the form of payment used on the original order. Credit card refunds may take 5-10 business days to reflect on your statement.
Credit applied is for the product being returned only, minus the restocking fee.
No credit will be issued for lost or damaged items that occurred during transit or that have been assembled or installed by the customer.
Contact Customer Service at 844-567-6700 for more information.
Frugal Cabinets Online is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur because of receiving damaged/missing items.
General Information
Account Information
By creating an account with Frugal Cabinets Online, you are responsible for all activities which occur within your account as well as agree that all information is correct to the best of your knowledge. Frugal Cabinets Online reserves the right to refuse service, terminate accounts, remove, edit content, or cancel orders in its sole discretion. You also agree to allow Frugal Cabinets ONline to contact you via email, text and phone. You may opt out at anytime by replying stop. Message frequency varies per user. Message and data rates may apply. Text HELP for help. Text STOP to unsubscribe. Carriers are not liable for delayed or undelivered messages.
Customer Order Agreement
Before placing an order, it is the customer’s sole responsibility to review and approve all quotes used for purchase. This includes a quote or shopping cart list created by the customer/account holder or one created by a Frugal Cabinets Online team member. We are only responsible for processing orders as received, so please ensure that your quote/order is complete and exactly what you intend to purchase.
Customer Order Information
All orders must be paid in full to be processed and shipped. We accept all major credit cards, Visa, Mastercard, Discover, AMEX, and PayPal.
Once you have placed an order, we will send you a detailed order confirmation for your records to the email address provided in your account.
Once your order is processed no changes, modifications, cancellations, or refunds may be made.
If your order has not completed processing, Prime Cabinetry may be able to cancel an order. Order processing time will be dependent on cabinet collection, time of day, and time of year. If canceling an order is available, the order will need to be fully canceled and refunded and a new order will need to be placed.
After processing, an order may be returned but is subject to a restocking fee. Please see the Return Policy section of our terms and conditions for more details.
Pricing
Due to the nature of an ever changing industry, product pricing is subject to change at the discretion of Frugal Cabinets Online with or without notice.
Quotes created either by the account holder or a Frugal Cabinets Online representative are valid for 7 business days
Inventory Policy
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where items may become out of stock. If items in your shopping cart are found to be out of stock, please contact our customer service team for possible ETA’s and special ordering instructions.
Due to ever changing styles and trends in the Kitchen & Bath industry, our manufacturers may make modifications and or discontinue cabinetry offerings without notice. If your order is affected by one of these changes, we will do everything we can to provide a solution.
Design Services
Frugal Cabinets Online offers a *FREE design service to all account holders. For a step by step on how to submit a design request, watch our short video tutorial HERE .
All design requests require specific information that can be found on our measuring guide.
For a step by step on how to measure your kitchen and fill out the required measuring guide, watch our measure video.
Designs and quotes are returned within 1-2 business days of receiving all the necessary information required to complete them
Our *FREE design/quote service includes an original design and quote, with up to 3 Revisions if needed, for Frugal Cabinets Online products only. Any design service provided beyond 1 original and 3 revised may be subject to a design service fee.
It is the customer’s sole responsibility to double check and confirm all designs and quotes prior to placing an order. By acknowledging these terms and conditions at the time of check out, the customer/purchaser accepts full responsibility for their design/quote.
If anyone has questions regarding their design/quote before or after an order is placed we advise reaching out to the corresponding Prime Cabinetry designer directly.
Quotes created either by the account holder or a Frugal Cabinets Online representative are valid for 7 business days. Product pricing is subject to change at the discretion of Prime Cabinetry with or without notice.
Wood Characteristics
Many of our cabinet offerings have unique and distinguished characteristics due to the nature of their wood species. The lumber used in some of our products will contain a variety of small knots, both open and closed, mineral streaks and pitch pockets. This is not considered a defect.
Variation in the natural characteristics of wood grain, that is often visible on a stained cabinet, is not considered a defect.
Cabinet Finishes
Glaze Finish:
Glazing is a hand-crafted finish technique that is expected to have some inconsistency, dripping, and variation from cabinet to cabinet.
Paint vs. Stain Finish:
Paint finished cabinets will differ from stain finished cabinets. If a stained finished cabinet is scratched during normal daily use, some of the stain often will remain in the wood grain. Painted finishes, because they sit on top of the wood grain, will leave the raw wood visible if chipped. This is normal and to be expected.Cabinet Finish Expectation:
Cabinet Finish Expectation:
Due to the nature of hand-crafted finish techniques, color lot differences should be expected and the overall finish appearance may vary somewhat from order to order.
